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Business and Administrative Services

Business and Administrative Services

There are approximately 29,000 staff across NHSScotland working in Business & Administrative Services making it one of the largest staff groups in the health service. These services cover a wide range of different occupations and professions, from those focused on delivering services directly to or for patients, to those needed to support all of the business functions of such a large organisation.

By funding the development of a number of workstreams and producing a range of publications NES is committed to supporting the learning and development of NHSScotland staff in these areas.

Current publications and resources for Business & Administrative Staff can be accessed via the Publications page on this section.

For staff working in Estates & Facilities roles please go to the Estates & Facilities section of this website. (LINK)

On this page you will find information on:

  • The Education Pathway for Business & Administration staff
  • The ACS Project
  • The Administrative Skills Map: A Guide to Core Skills for Administrators

Demonstrating the value of the Business and Administration Education Pathway

From 2015 NHS Education for Scotland (NES) coordinated a year-long demonstrator project to enable NHS Boards to focus on the implementation of the Business & Administration Education Pathway.

The project focused on the impact of work-based learning for staff members. The Education Pathway was the starting point for all of the Boards, as staff members and their managers selected qualifications from it.

The project involved 82 staff members in 8 Boards undertaking qualifications and here you can view the final evaluation consisting of:

Hard copies of the Executive summary, Joint Executive Summary and Infograph are available from NES by contacting

The Education Pathway for Business & Administration staff

Launched in July 2015 by NES The Education Pathway for Business & Administration staff is a document which shows all the qualifications a member of staff can complete as they progress in their learning. The Education Pathway provides information about accredited qualifications which can support people working in the Business & Administration job families and identifies the qualifications relevant for the different roles within these areas.  The Education Pathway is an important tool to support:

  • personal and career development through Personal Development Planning and Review (PDPR)
  • workforce planning -  to ensure the right number of people with the right skills are employed in the right place at the right time to deliver organisational objectives.
  • succession planning – to identify and develop current staff who have the potential to become future leaders or senior managers

An interactive online version of the pathway can accessed by clicking on this LINK.

Using Education Pathways - a guide for NHSScotland staff

To support the Education Pathways in NHSScotland, NES has produced a short user guide to help staff make the most of the information provided on the pathways. The guide is relevant to all staff working in Business & Administration and Estates & Facilities roles including:

  • staff looking to progress in their learning
  • KSF Reviewers
  • Workforce Planners
  • Senior Management
  • Learning & Development and Human Resources.

An interactive online version of the guide can be viewed by clicking on this LINK.

The ACS Project

The ACS Project for Administrative and Support Services Staff was established in 2006 and in 2007 a national scoping study was undertaken to establish the key issues for NHSScotland staff working in Business & Administrative and Estates & Facilities roles.  A series of key recommendations were agreed and a range of workstreams were identified to take forward the work of the project. A report based on the scoping study can be found via this LINK.

The Administrative Skills Map: A Guide to Core Skills for Administrators

The Administrative Skills Map project, developed by NES in partnership with a number of NHS Health Boards, aimed to describe the skills needed by all administrative staff, wherever they work, and to show how these skills develop as you progress from Band 2 to Band 5.

This interactive pdf provides detailed information on the core skills needed by administrators. As well as information about how the map was developed, the guide contains:

  • an overview of the skills required at each band (2-5) showing how these change as you progress up the levels
  • 'Band profiles' which provide more detailed information about the skills profiles at each band (2-5) and how each skills area relates to the NHS Knowledge & Skills Framework (KSF).

Case Studies These case studies show how the skills map has been used in 5 different NHSScotland Boards.