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Contact us

Feedback, Comments, Concerns and Complaints

You can contact us to give feedback, make comments or make a complaint in any of the following ways:

- in writing (please send correspondence to: Director of Planning & Corporate Resources, NES, Westport 102, Westport, Edinburgh, EH3 9DN)
- in person
- by phone (0131 656 3200)
- by email (
- online (using the form below)

We have a two-stage complaints procedure. We will always try to resolve your complaint quickly, and within 5 days if we can, when they are straight-forward (Stage 1). If you are dissatisfied with our response at Stage 1, you can ask us to consider your complaint at Stage 2.

We also look at some complaints immediately at Stage 2, if it's clear that they are complex or need detailed investigation.

We will acknowledge your complaint within 3 working days. We will give you our decision as soon as possible, but usually within 20 working days (unless there's a very clear reason for needing longer than this).

To provideĀ  feedback on how we have handled your complaint, please click here.

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